frequently asked questions



Payment related

1. How do I make a purchase on LimeRoad?
2. I don't have a credit card/debit card/netbanking. What can I do?
3. Are there any charges when I make a payment on LimeRoad?
4. What is Cash on Delivery?
5. Are there any terms and conditions for a COD purchase?
6. How do I place a Cash-on-Delivery (COD) Order?
7. Can I pay by Cheque / Demand Draft upon delivery of my item?
8. How do I pay using a Credit card?
9. How do I pay using a Debit card?
10. Is it safe to use my Credit/Debit card on LimeRoad?
11. What is a 3D Secure password?
12. How can I get the 3D Secure password for my Credit/Debit card?
13. Limeroad credit points
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Order related

1. How do I check the current status of my order (s)?
2. What do the different order status mean ?
3. When and how can I cancel an order ?
4. What is the estimated delivery time?
5. How will the delivery be done?
6. Why does the estimated delivery time vary from product to product?
7. How will my item be packaged?
8. What should I do if I find my product has been opened or tampered with upon delivery?
9. How can I track the delivery of my order?
10. Will I get my order in single shipment/can i make special request to have a single shipment for my order?
11. How will the delivery be done??


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Cancellations, returns & replacements

1. What is your Return Policy
2. I received a defective item from LimeRoad. How do I get it replaced? OR I received an incorrect order. What can I do?
3. My product was damaged in transit. What should I do?
4. I want to cancel an order (I have not yet received it).
5. I want to return a product (that I have already received it)
6. How quickly will I get the refund?
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Other questions

1. Are the products I purchase on LimeRoad covered by a warranty / guarantee?
2. Does LimeRoad deliver internationally?
3. Is there a difference between what I see and what I buy?
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Also, if there are products & suppliers you would like us to bring on board, do please write to us at customer support

special discounts such as GOSF, BUY1 GET1

  1. What is this offer of B1G1/B2G2/B3G3?

    This offer applies to all orders of an even number of products, i.e., any order you place of 2, 4, 6 etc products. If you order 2 products, the one with the lower MRP will be free of cost for you. If you order 4 products, the two products with the lowest MRP’s will be free of cost for you.

    In case the product is bought in the offer: Buy 1 Get 1, the refund will be after proportioning the discount availed during the Buy 1 Get 1 offer. For e.g.: Customer bought 2 products worth Rs.1500 and Rs.1000 and got Rs.1000 discount.

  2. What is the validity of this offer/Till how long can I avail this on your site?

    This offer is valid on LimeRoad till 11:59pm on 10th Wednesday, December 10th 2014.

  3. Can I return a product I buy under the Buy 1 Get 1 Free offer?

    1. You can return any product that you have received as long as

      - You have the original invoice with you.

      - All its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered are intact.

      - The product is unused and in original condition.
    2. You must inform us of your intention to return the item to us within 7 days of delivery of the product (inclusive of weekends).
  4. How will the refund work once I return a product I bought from the Buy 1 Get 1 Free Offer?

    If you are returning a product you bought under Buy 1 Get 1, the refund will be after proportioning the discount availed during the Buy 1 Get 1 offer. For e.g.: Customer bought 2 products worth Rs.1500 and Rs.1000 and got Rs.1000 discount and returns the product of Rs.1000 then the amount that gets returned will be Rs.600 i.e. Rs.1000 - Rs.400 (Proportionate Discount).

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beware of fraud/imposter calls

Some of our customers have reported getting random phone calls from imposters who call on behalf of Team Lime Road and ask for cash amount to be deposited in bank account for heavy discounts/gold coins/air tickets/event participation etc. We want to caution our customers that by no means these calls are from us and we will never demand such favors from our customers. These calls are by possible pranksters/imposters and we request our customers to share their details with us at the earliest. Please do not entertain them.
Feel free to write to us at customer support or give us a call on our phone number +91-124-6683700.
We are available Monday through Sunday between 10 am and 8 pm (except national holidays).

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Scrapbook

1. What is the LimeRoad Scrapbook?
2. How do I create a look via the LimeRoad Scrapbook?
3. Where can I see my looks?
4. How can I edit my look(s) after saving?
5. How can I delete my look(s) after saving?
6. How can I share my looks with my Facebook friends?
7. How can I share my looks with my friends via e-mail?
8. What is Create & Sell?
9. How can I sell my look(s)?
10. How will I know if someone bought something from my look?
11. What are Scrapbook Contests?
12. How can I register your email id and phone number?
13. How much credit can I earn by creating looks via the LimeRoad Scrapbook?
14. Where can I see my credit?
15. When is LR Credit valid till?
16. Can I encash my LR Credit?
17. How can I use my earned LR Credit to shop on LimeRoad?
18. Can I create looks on my iPad/phone/tab?
19. Why am I unable to create a look via the LimeRoad Scrapbook?
20. How many looks can I create in a month?
21. Still have questions that are unanswered?
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