Deal directly with customers either by telephone or electronically using organizations products.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Maintain accurate record of discussions or correspondence with customers.
Follow-up on customer interactions.
Maintain customer databases.
Direct unresolved issues to designated resource.
Desired Candidate Profile -
Education : Any Graduate - Any Specialization
Good verbal and written communication skills.
Knowledge of relevant computer applications.
Flexible attitude and ability to work under pressure there may be a requirement to work beyond normal working hours on certain occasions.
Effective problem analysis and solving skills.
Good interpersonal and relationship building skills.
Work experience in E-commerce is not mandatory but preferable.
Product Manager (Growth)
Designation - Product Manager (Growth)
Work closely with Marketing team to drive Customer acquisition , improving conversion and AOV.
Reporting - CTO and Co-Founder
Roles and responsibilities -
Conceptualize solutions to drive Customer acquisition while reducing acquisition cost and improve conversion rate and AOV.
Manage the product release timeline and quality by ensuring efficient tracking, allocation and prioritization of tasks to the engineering team.
Create product backlog, review and prioritize with Sr. leadership.
Prepare and present weekly status report on progress against product launch goals and timelines.
Do daily standups with Engineering team to ensure that development is on track and blockers if any get resolved asap.
Skills Required -
4+ Years of product management experience in Online/consumer tech. industry
Atleast 2 years of experience in software Development preferably in internet technologies.
B.tech(preferably Comp. Science) and MBA from tier 1 institutes.
Lead BI/Data Analyst
Designation - Lead BI/Data Analyst
Analytical and insight support to all the business verticals.
Reporting - CTO and Co-Founder
Direct reportees - Team administration of 6-10 people and coach individual team members and provide development feedback.
Roles and responsibilities -
Define and deliver on the strategic intent of the analytics & data science team.
Manage multiple analytical projects and BI reporting and analysis deliverable's to all the business/commercial verticals of Limeroad.
Own strategic and tactical deliverable's across the team – Click-stream funnel analysis, Operations KPI reports, Feature impact analysis, Customer analytics – segmentation, AB treatment, test & control, Marketing campaign analysis etc.
Partner with business stakeholders to understand business requirements, develop hypothesis, and execute fact based analysis that help in decision making.
Take part in frequent stakeholder updates to review work deliverable's.
Manage work prioritization in the team to meet customer expectations.
Skills Required -
At least 5 years experience in analytics, re-engineering and business transformation, handling multiple analytical and reporting projects and minimum 3 years of experience in small to mid size team management.
Background in data handling and statistical modelling (SQL, SAS, R, Python etc) with code reviewing skills - Preferred.
Familiarity with visualization platforms like Tableau, Shiny, Qlikview and other open source BI tools - Preferred.
Strategic mindset and big picture thinking to be able to develop hypothesis, size opportunity, and align with stakeholders.
Prior experience of converting deep insights into commercial actions with measurable impact on the business.
Excellent communication skills to be able to put forth ideas, engage team members and senior business stakeholders, and drive decisions.
Advanced Degree in Engineering, Statistics, Mathematics, Operations Research or in a Related Quantitative Field from a premier Institute
Software Development Engineer / Sr. Software Development Engineer
Designation - Software Development Engineer/Sr. Software Development Engineer
We're looking for -
3+ years of experience of hands on experience in developing service oriented architectures and an understanding of design for scalability, performance and reliability and use of restAPIs.
Strong in Data Structures and Algo’s (Must)
BE/B.Tech/M.Tech in Computer Science from a top school.
Soft Skills -
Driven and hungry for growth (aggressive).
Innovative and full of ideas.
Ability to understand technology trends & best practices of platforms.
Willingness to take initiative, and the sheer ability to hustle and get things done .
Excellent designing, problem solving skills & analytical capabilities .
Fast learner, flexible and able to work well within a cross-functional team environment.
At LimeRoad we are changing the way people shop online. Our suppliers are local artisans coming from various parts of India. LimeRoad acts as a bridge to enable trust between the large Indian unbranded fashion space and the Indian consumer. LimeRoad is the second largest fashion player in India and is growing phenomenally fast. We work in a different model of social validation vs brand validation for our supply which gives us the edge over our competitors, it also comes with its unique challenges. These challenges make design central rather than incidental to helping our users deliver the best of fashion. For our supply partners and stylists, LimeRoad represents an opportunity to reach and engage with the large plethora of Indian buyers with distinctive tastes, creating a vast supply pipeline with the largest choice basket for fashion available at a single platform in India. We are now looking at the future and reimagining social fashion for a larger audience making relevance a factor just not of brands but better products. We are hiring at all levels to build a thoughtful design team, and are looking for phenomenal talents who have the desire to build the best design experience for fashion reaching the most humble participants in the space
We aim for excellence and we define it as below:
You need to be obsessed with users and have a passion for understanding why they behave the way they do
Your aim is to hustle through user observations, deep interpretations, imaginative prototypes and precisive iterations
It’s a natural extension for you to convert insights into prototypes and then manifest prototypes into harmonious design experiences, which identify with natural orientation of how people discover, act, receive feedback and recover
You have an inherent ability to collaborate and align all vectors across product, engineering and business around user intent
You must demonstrate work to us which has discovered and met, unrealised user needs creating a delta effect
You are a process fanatic and believe in thoughtful design which is fast, focused and iterative
Your tools define you and you look to enhance your craft through understanding and mastering new tools which allow users to have a richer experience
You should have a natural disposition to collaborate, seek feedback, provide a reason for your work and galvanise people around you
You should combine the lens of user desirability with business feasibility
You believe strongly in a design which dissolves into human behaviour and the importance of how it works.
There is a burning passion to build the finest global design standards and see it resonate with the users
User resonance and not social badges satisfy your hunger
You believe in shipping, and can show us shining examples of products you have shipped
Whats a given:
You are tool agnostic to deliver your purpose and are hands-on with sketch, principle, adobe xd, illustrator, photoshop but you dont mind extending your craft with new tools to express your design better
You understand grids, layers, colour palettes, type anatomy and affordance levels
You love semiotics, create extensive flows and can build design libraries
Excited to join our team? Apply for the positions above. Mail us at email@example.com